Answers to your questions

This is a compilation of questions we hear frequently. You may find your question here - and its answer!  Some of the information here comes from visitors to this site and some from books or other sources. (Navigation note: Brings you back here.)

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Where can I get technical help with Windows?
* How can I control where my kids go on the Internet?

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 Where do I find intermediate help with questions about images, downloading and just plain browsing?
*  What can you tell me about cookies?
* Why does it take my browser so long to connect?

 

  Technical help with Windows

The Microsoft Product Support Centers are a good place to go when you're having trouble with almost any Microsoft product. 

Another source of help from Microsoft is How to Find Answers Online.

Parental Control over Internet access

One  way to exercise parental control over access to the internet is to use Filtering Software. Adams NetGuard is a service offered by our local ISP to their subscribers. They keep it updated and operating. All you do is order it. Cost is $2.50 per month (8/28/00). If Adams is not your ISP, you might check to see if your ISP offers a similar service.

There are also several stand-alone products available that you may download and set up on your own computer. Check out our discussion of Parental Control.

Intermediate help with browsing, etc.

You can check the "Frequently Asked Questions" section of many sites. The Surfing : Exposed section in our on-line services section contains some very basic information.

Cookies

A cookie is simply a text file saved by your browser at the direction of a site that you visit. All sites do not give you cookies. Those that do generally use them to store personal preferences that they can retrieve when you visit that site again. If you "personalize" Yahoo or MSN, those sites use cookies to store your personalizing information. Shopping carts at places like Amazon.com use cookies. It is accurate to say that cookies are one of the least dangerous things you get through the Internet. More current information is available at Cookie Central.

Browser connection delays

If your browser takes a long time to establish a connection to the Internet but is reasonably fast otherwise, check your dial-up networking settings:

On the desktop open (double-click) My Computer, then open the Dial-Up Networking folder, right-click the icon for the connection your browser uses and select Properties from the  menu that pops up.

Go to the Server Types tab and be sure that check marks appear only in the boxes next to "Enable software compression" and "TCP/IP"

Leaving any of the other boxes checked will only add delay to the time it takes your modem to negotiate a successful dial-up connection.